Privacy Policy
AIRUN (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By accessing or using our website, www.coolneckaircon.com, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information that is reasonably necessary for us to conduct our business and provide our services. This may include:
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- Personal Information: Such as your name, email address, postal address, phone number, and payment details.
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- Sensitive Information: Where applicable and with your consent, we may collect sensitive information as defined by the Privacy Act.
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- Log and Usage Data: Information about how you interact with our website, such as IP addresses, browser type, and device information.
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- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience and analyze site traffic.
Why We Collect Your Information
We use your information for purposes including:
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- Processing and delivering your orders.
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- Managing your account and providing customer support.
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- Sending updates, promotional content, and newsletters with your consent.
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- Improving our website, products, and services.
Disclosure of Your Information
In compliance with Australian law, we may disclose your personal information to:
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- Service Providers: Trusted third parties, such as payment processors and delivery partners, who help us operate our website and conduct our business.
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- Overseas Recipients: If we need to transfer your data to overseas entities (e.g., cloud storage), we will take reasonable steps to ensure the recipient complies with the Australian Privacy Principles or has equivalent privacy safeguards.
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- Legal Requirements: As required by law, such as in response to a court order or regulatory request.
Security of Your Information
We take all reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. However, no method of transmission over the Internet or electronic storage is entirely secure.
Accessing and Correcting Your Information
You have the right to access and correct your personal information under Australian law:
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- Access: You may request access to the personal information we hold about you.
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- Correction: If your information is inaccurate or outdated, you may request that we correct it.
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- Please contact us if you wish to exercise these rights. We will respond within a reasonable timeframe.
Overseas Data Transfer
If we need to transfer your personal information outside of Australia, we will take steps to ensure the overseas recipient complies with Australian Privacy Principles or equivalent privacy protections.
Retention of Information
We retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
Complaints and Inquiries
If you have a complaint regarding our handling of your personal information or believe we have breached the Australian Privacy Principles, please contact us using the details below. We take complaints seriously and will respond within a reasonable timeframe.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to ensure it reflects our current practices and complies with relevant laws. Changes will be posted on this page, and we may notify you via email or other channels where appropriate.
Contact Us
If you have any questions, concerns, or complaints about our Privacy Policy, or if you wish to access or correct your information, please contact us:
Email: airunaust@gmail.com